Doing business the right way.
Businesses trust Align with their finances, their people and their patients' data. These are the standards our team, our products and our partners follow to keep that trust.
We win business on the strength of our products and service — never through bribes, favours or misleading claims.
Customer data belongs to the customer. We use it only to deliver the service, keep it secure and never sell it.
Tax, payroll and industry rules are built into our products, so doing it right is the default, not extra work.
A fair, safe and inclusive workplace for our team, and respectful dealings with everyone we work with.
Ten commitments every one of us keeps.
They apply to everyone who works at or for Align — employees, managers, partners, resellers and consultants. Breaking them can lead to disciplinary action or the end of a partnership.
- Applies to dealings with government officials and private companies alike
- Covers our employees, partners, resellers and consultants
- In line with Pakistan's anti-corruption laws and international good practice
- No cash or cash-equivalent gifts, ever
- Gifts and hospitality must be modest, open and recorded
- Nothing is offered to a customer while a tender or negotiation is open
- Outside roles, investments or family ties with customers, suppliers or partners are declared
- Anyone with a conflict steps back from the decision
- Managers review and keep a record of every declaration
- No promises about features, prices or timelines we cannot deliver
- Demos run on sample data — never on another customer's real data
- We respect competitors and never use their confidential information
- Access is limited to the people who need it for their role
- Employees and partners sign confidentiality undertakings
- We follow the Prevention of Electronic Crimes Act, 2016 and other data-protection law that applies
- Role-based access and activity records in our products
- Encrypted connections (HTTPS/TLS) between users and our applications
- Regular backups, updates and security reviews of our code
- Every transaction is recorded honestly and backed by documents
- Taxes are calculated and paid as the law requires
- We cooperate fully with auditors and regulators
- Due diligence on new partners and large customers
- No business with sanctioned people or companies
- Unusual payment requests are escalated to management
- Zero tolerance for harassment and discrimination, in line with Pakistan's workplace harassment law
- Fair pay, with statutory contributions such as EOBI and social security paid on time
- Safe working conditions in every office
- Every partner accepts these standards before joining our partner programme
- No partner may offer anything improper on our behalf
- We review — and end — relationships that break these rules
Built so the right way is the easy way.
Each Align product carries the rules of the work it runs — tax, payroll, patient privacy and ethical promotion — so our customers stay compliant as they work.
Finance & tax compliance- FBR digital invoicing — invoices reported in real time, with the FBR invoice number and QR code
- Tax rules applied consistently on every invoice
- Approval workflows and an audit trail behind every posting
- Batch traceability for regulated manufacturing
Payroll & labour compliance- Monthly salary tax from date-based slabs, with annual projection
- EOBI, PESSI/SESSI and Provident Fund worked out automatically
- Salary and personal data visible only to authorised roles
- Bank files and payslips generated from approved payroll
Patient confidentiality- Patient records open only to the clinicians and staff who need them
- Role-based rights on every screen
- Every charge tied to the patient and the service delivered
- One record across OPD, admissions, pharmacy, lab and billing
Ethical pharma promotion- Samples, gifts and honorarium each go through their own approval chain
- Activity budgets and sample value tracked per doctor and per rep
- Products detailed and samples given recorded within the reporting window
- Helps pharma companies follow DRAP's ethical-marketing rules for healthcare professionals
Our products help customers meet their obligations; each customer stays responsible for its own filings and compliance.
Your data, protected at every step.
Your data is yours. We process it only to provide and support the service, and help you take it with you if you leave.
Our team sees customer data only when a support or delivery task needs it.
Traffic between your users and our applications is encrypted with HTTPS/TLS.
Regular backups so your data can be restored if something goes wrong.
Code is reviewed and tested before release; issues we find are fixed and tracked.
If something goes wrong, we contain it fast and tell affected customers promptly.
Everyone who joins the Align Partner Programme accepts this code before they sell, deliver or integrate our products.
Seen something that doesn't feel right?
Employees, customers, partners and suppliers can raise a concern about bribery, fraud, data misuse, harassment or any breach of these standards. Reports are handled in confidence, and we never tolerate retaliation against anyone who speaks up in good faith.
- 1You report
Email us — with your name, or anonymously if you prefer.
- 2We review
A senior team member outside the matter looks into it in confidence.
- 3We act
We fix what is wrong, take action where needed and tell you the outcome where we can.
Last reviewed: November 2026. This page summarises our policies; the full policies are available on request.